Privacy Policy

Privacy Policy

Last Updated: January 30, 2017



    1. Pianohouse, Inc. (hereinafter referred to as “Pianohouse”, “we”, “us” or “our”) operates a platform and community marketplace that helps people book offline piano practice spaces, lessons with piano teachers, and services of piano tuners (our “Platform”).

    2. This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform to you, and you should stop accessing the Platform and deactivate your Pianohouse Account.


    1. Where the definition of a term does not appear in this Privacy Policy (such as “Listing”, “Space”, “Appointment”, “Content,” “Booking” etc.), it shall be given its definition as outlined in our our Terms of Service (link to the terms page).

    2. Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.

    3. Data Controller” means Pianohouse, the company responsible for the use and processing of Personal Information.

    4. Third Parties” means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and Pianohouse.

    5. Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.


    1. Information that you give us We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform. Examples include when you:

      • fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID and other verification information;

      • access or use the Platform, such as to search for or post Accommodations, make or accept bookings, pay for Accommodations, book or pay for any associated services that may be available (such as but not limited to cleaning), post comments or reviews, or communicate with other users;

      • link your account on a Third-Party site (e.g. Facebook) to your Pianohouse Account, in which case we will obtain the Personal Information that you have provided to the Third-Party site, to the extent allowed by your settings with the Third-Party site and authorized by you;

      • communicate with Pianohouse; and

      • share information with another User.

    2. Information we get from your use of our Platform We also receive, store and process information, possibly including Personal Information, when you access or use our Platform, including but not limited to:

      • Contact Information. You may use your contact information, such as your email address, or phone number to create or customize your account or to enable certain account features, for example, for login verification. If you provide us with your email address, or phone number, you agree to receive emails to that email address, or text messages to that phone number, as the case may be. We may use your contact information to send you information about our Platform, to market to you, and to help prevent spam, fraud, or abuse.

      • Log Data. We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Pianohouse or logged in to your Pianohouse Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

      • Cookies and other Tracking Technologies. Pianohouse uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.

      • While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Pianohouse services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

      • We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google’s Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Platform, as cookies are necessary to track and enhance your use and access.

      • Third Parties may not collect information about users’ online activities on the Platform except as described in this policy and our Cookie Policy.

      • Third-Party social plugins. Our Platform may use social plugins which are provided and operated by Third-Parties, such as Facebook’s Like Button. As a result of this, you may send to the Third-Party the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party. Please refer to the Third Party’s privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.


    1. We use, store and process information about you for the following general purposes: 

      • to enable you to access and use the Platform;

      • to enable you to communicate with other Users, including but not limited to by sending them messages or other information during the Booking process;

      • to operate, protect, improve and optimize the Platform, Pianohouse’s business, and our users’ experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and to provide customer service;

      • to help create and maintain a trusted and safer environment on the Platform, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying the address of your listings, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;

      • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

      • to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about Pianohouse, our services, or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the “Account” section) when you login to your Pianohouse Account;

      • if a Guest has an employment or consulting relationship with a company or other organization that participates in the Pianohouse Business Travel Program, and that Guest has linked their Pianohouse Account to that organization, to administer the Pianohouse Business Travel Program;

      • to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Pianohouse or our Third Party business partners; and

      • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties.

    2. How Pianohouse Uses and Processes User Communications We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. We may scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. From time to time we may have to manually review some communications. By using the Platform, you consent that Pianohouse, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.


    1. IMPORTANT: When you use the Platform, your data may be sent to the United States and possibly other countries in accordance with this Privacy Policy.

    2. We may transfer, store, use and process your information, including any Personal Information, to countries outside of the European Economic Area (“EEA”) including the United States and possibly other countries. By using the Platform, you consent to transferring your data to these countries. Please note that laws vary from jurisdiction to jurisdiction, and so laws and regulations relating to privacy and data disclosure, applicable to the places where your information is transferred to or stored, used or processed in, may be different from the laws and regulations applicable to the place where you are resident.

    3. Your Personal Information may be transferred, stored, used, processed and disclosed as follows:

      • Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or if you post content in a community forum or other features on the Platform that are visible to the general public.

      • Your public Listing page will always include some minimum information such as the city and neighborhood where your Space is located or Appointment is offered, your listing description, your calendar availability, your public profile photo, your responsiveness in replying to Guests’ queries, and any additional information you share with other Users. Your public Listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your public Listing page may be displayed in other parts of the Platform to other Users and/or Third Party platforms for marketing purposes. The Platform may also display the Space’s approximate geographic location on a map, such that a user can see the general area of the Space.

      • The Platform allows your public profile and public Listing pages to be included in search engines, in which case your public profile and public Listing pages will be indexed by search engines and may be published as search results. This option is enabled by default, and you may opt out of this feature by changing your settings on the Platform. If you change your settings or the information on your public profile or public Listing pages, Third-Party search engines may not update their databases quickly or at all. We do not control the practices of Third-Party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile or public Listing pages.

      • When you submit a request to book an Space or make an Appointment, your full name and other Personal Information you agree to pass through to the Host(s) will become visible to the Host(s) of any Listing you Book or request to Book. We may also disclose parts of your public profile; other User reviews of you; and any additional information you share with other Users.

      • When your request to book a Spaceis accepted by the Host(s), when your request to make an Appoint is accepted by the Service Provider, or when a Guest books your Space or makes an Appointment, we will disclose some of your Personal Information to the Host(s), Service Provider(s) and any confirmed Guest(s). Your billing and payout information will never be shared with another User.

      • When a Guest, Host, or Service Provider complete a Booking, we may ask you to review the Guest, Host, Service Provider or the Space or service provided. If you choose to provide a review, your review may be public on the Platform. Likewise, another User’s review of you as a Guest, Host, or Service Provider may be public on the Platform.

      • We may distribute parts of the Platform (including your Listing) for display on sites operated by Pianohouse’s business partners and affiliates, using technologies such as HTML widgets. If and when your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.

      • We may also engage Third Parties, who may be located outside of the EEA, to provide services to us, to assist us with fraud prevention and risk assessment, to assist us with customer service, to serve targeted ads, and to facilitate the payments or reimbursements you request. We may provide Personal Information about you to these Third Parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such Third Parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.

      • For any jurisdiction in which we facilitate the collection and remittance of taxes, Hosts, Service Providers, and Guests expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions, Bookings, Spaces and taxes, including, but not limited to, personally identifiable information such as Host, Service Provider, or Guest’s name, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received by Hosts or Service Providers from Guests, or allegedly due, contact information and similar information, to the relevant tax authority.

      • You acknowledge, consent and agree that Pianohouse may access, preserve and disclose your account information and the Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary (a) to respond to claims asserted against Pianohouse; (b) to comply with legal process (for example, subpoenas and warrants), including legal process associated with national security and law enforcement; (c) to enforce and administer our agreements with users, such as the Terms of Service; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Pianohouse, its users or members of the public.

      • We may publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

  6. STATE PRIVACY LAWS For California & Vermont residents: Pianohouse Payments will not share information it collects about you with Third Parties, except as required or permitted by your state’s law.

  7. BUSINESS TRANSFERS BY PIANOHOUSE If Pianohouse undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

  8. SECURING YOUR PERSONAL INFORMATION We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.

  9. YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES The Platform will contain links to other websites not owned or controlled by Pianohouse. Pianohouse does not have any control over Third-Party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.


    1. We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you by posting the changed Privacy Policy on the Platform. We will also update the “Last Updated” date at the top of this Privacy Policy.

    2. It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform to you, and your only option will be to stop accessing the Platform and deactivate your Pianohouse Account.


    1. Pianohouse uses “cookies” in conjunction with the Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) for record-keeping purposes. For example, a cookie could allow the Platform to recognize your browser, while another could store your preferences and other information.

    2. Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the Platform may not work as intended or may not work at all without cookies.

    3. Pianohouse cookies and Third Party cookies

      • Pianohouse may place our cookies on your device via the Platform. Accordingly, our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

      • We may also allow our business partners to place cookies on your device. For example, we use Google Analytics for web analytics, and so Google may also set cookies on your device. As further explained below, Third Parties may also place cookies on your device for advertising purposes.

      • There are two types of cookies used on the Platform, namely “persistent cookies” and “session cookies”.

      • Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Platform.

    4. Other technologies The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.

    5. Uses for Pianohouse cookies Pianohouse uses cookies and similar tracking technologies for a number of purposes, such as the following:

      • to enable, facilitate and streamline the functioning of the Platform across different webpages, devices and browser sessions.

      • to simplify your access to and use of the Platform and make it more seamless.

      • to monitor and analyze the performance, operation and effectiveness of the Platform, so that we can improve and optimize it.

      • to show you content (which may include advertisements) that is more relevant to you.

      • for fraud detection and prevention.

    6. Uses for Third-Party cookies

      • Our partners’ cookies are intended to obtain information to help them provide services to Pianohouse. For example, Third Parties we engage to provide services to us may track your behavior on our Platform to market and advertise Pianohouse listings or services to you on the Platform and Third-party websites, or to help us detect or prevent fraud or conduct risk assessments.

    7. Disabling Cookies Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Platform.

    8. Changes to this Cookie Policy

      • We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy, we will let you know by posting the changed Cookie Policy on the Platform.

      • It’s important that you review the changed Cookie Policy. If you do not wish to agree to the changed Cookie Policy, then we cannot continue to provide the Platform to you, and your only option is to stop accessing the Platform and deactivate your Pianohouse Account.